Regarding to a recently published report in the Beauty 2014, 'online' is a growing trend - also in the cosmetic branch. Alongside the almost doubled SEO Budget, also the customer support on the web (and with that also live chat!) gains more and more importance.
Whereas about 80% of all main brands already have established a service hotline, only 30% of them use a chat solution on their website! This is a huge opportunity for modern live chat applications like visitlead.com - because email and social Media Channels are already served sufficient and only have little potential for growth...
Here the entire (german) article: Link
Try it yourself - for free! Live Chat Software for your website!