The comparison to LiveEngage
LiveEngage has lost technologically, but also in terms of features the connection to modern systems. Although there were some attempts of modernisation, the sluggish and unintuitive user interface is still striking ones attention.
Especially for larger corporations, the not existing routing and the lacking of a teamchat are major shortcomings. Features like co-browsing or tracking are far from being available...
All in all a solution which has missed the step to the next generation, to new possibilities. Therefore LiveEngage is neither functionally nor price-competitive compared to modern solutions.
And also their price model is not really customer friendly - the monthly costs are hardy calculable!
Our main advantages vs LiveEngage
- Idle / offline detection. Is the visitor still online? Is my tab active? Crucial questions, which could be answered with a single glance...
- Only with prepared responses (for users, teams, languages) chat becomes professional live chat for business - with short response times and a high simultaneousness.
- Tracking. For us, tracking is a graphical visualisation of the entire visit - with inactive / active distinction and multi-Tab support!
- More than a single licence? Then our 'team features' intelligent routing, service level, team-chat and user forwarding will give you the decisive advantage!
- Widgets. Those make your homepage interactive! Pre-Chat surveys, feedback forms, "hello-bar" or just a simple greeter. Widgets are a smart possibility for communication - especially for all those who are not chatting yet.
- CoBrowsing: See what your visitors see - only that is real co-browsing. For us by default.
- We don't use an outdated 'long-polling' system - this results in a heavily reduced server workload and even less data traffic!
Watch our feature video ...
We are, the professional LiveEngage alternative!
A Enterprise Solution for professional On-Site Marketing. Real-Time-Monitoring and Live Chat for Business-Websites.
We are not only an alternative to LiveEngage - we are the better choice! The professional live chat software with real-time-monitoring for any business in every size. A slim, fast and intuitive application with outstanding and innovative live chat solution for sales, service and marketing!Try it out