The comparison to LivePerson
LivePerson is probably one of the oldest live chat solution on the market - you could also say it's an 'old' solution. A classic desktop application, only available on a specific device and not automatically up to date.
Interface, handling and functionality have lost connection to modern solutions - obviously also LivePerson has realized that and now tries to re-establish themselves with LiveEngage - unfortunately, also here the progress is not that big...
The questions should not be if you want to have LivePerson - the better one would be which solution to choose for a change! And not sure if LiveEngage is the right one - with this functionality and the pricing...
Our main advantages vs LivePerson
- SAAS Solution
- Idle / offline detection. Is the visitor still online? Is my tab active? Crucial questions, which could be answered with a single glance...
- Only with prepared responses (for users, teams, languages) chat becomes professional live chat for business - with short response times and a high simultaneousness.
- Tracking. For us, tracking is a graphical visualisation of the entire visit - with inactive / active distinction and multi-Tab support!
- More than a single licence? Then our 'team features' intelligent routing, service level, team-chat and user forwarding will give you the decisive advantage!
- Widgets. Those make your homepage interactive! Pre-Chat surveys, feedback forms, "hello-bar" or just a simple greeter. Widgets are a smart possibility for communication - especially for all those who are not chatting yet.
- CoBrowsing: See what your visitors see - only that is real co-browsing. For us by default.
- We don't use an outdated 'long-polling' system - this results in a heavily reduced server workload and even less data traffic!
Watch our feature video ...
We are, the professional LivePerson alternative!
A Enterprise Solution for professional On-Site Marketing. Real-Time-Monitoring and Live Chat for Business-Websites.
We are not only an alternative to LivePerson - we are the better choice! The professional live chat software with real-time-monitoring for any business in every size. A slim, fast and intuitive application with outstanding and innovative live chat solution for sales, service and marketing!Try it out