The comparison to SnapEngage<p>SnapEngage is a solution limited to chat only, but for little money - as long as you need exactly 4 or 8 or 16 workplaces! Besides the unfortunate price model, also their lack of functionality disqualifies them as high end live chat solution.</p> <p>The user interface is difficult and not intuitive, users get hardly any support and also visitors with more than a single open tab (quite common today!) are not detected correctly...</p> <p>It's also uncomfortable that a chat is lost as soon as it is terminated - for a quick chat really impractical! Furthermore, their very special 'response handling' and the missing 'chat preview' reduce the productivity even more, and for features like co-browsing or tracking you do not have to start looking...</p> <h2 id="our-main-advantages-vs-snapengage">Our main advantages vs SnapEngage</h2> <ul> <li>Idle / offline detection. Is the visitor still online? Is my tab active? Crucial questions, which could be answered with a single glance...</li> <li>Only with prepared responses (for users, teams, languages) <em>chat</em> becomes professional <em>live chat</em> for business - with short response times and a high simultaneousness.</li> <li>Tracking. For us, tracking is a graphical visualisation of the entire visit - with inactive / active distinction and multi-Tab support!</li> <li>More than a single licence? Then our 'team features' intelligent routing, service level, team chat and user forwarding will give you the decisive advantage!</li> <li>Widgets. Those make your homepage interactive! Pre-Chat surveys, feedback forms, "hello-bar" or just a simple greeter. Widgets are a smart possibility for communication - especially for all those who are not chatting yet.</li> <li>CoBrowsing: See what your visitors see - only that is real co-browsing. For us by default.</li> </ul>
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We are, the professional SnapEngage alternative!
A Enterprise Solution for professional On-Site Marketing. Real-Time-Monitoring and Live Chat for Business-Websites.
We are not only an alternative to SnapEngage - we are the better choice! The professional live chat software with real-time-monitoring for any business in every size. A slim, fast and intuitive application with outstanding and innovative live chat solution for sales, service and marketing!Try it out