vl logo

Enterprise live chat software

'proactive' - type less, get more.

Chatting is well established nowadays. It is faster and easier than mail or phone and is - especially on websites - another great option for quick communication.

Visitlead live chat is full featured and optimized for business requirements: Fast response times, high concurrency and almost automatical expertise - without cryptic commands.

Chatbox

Voice and Videochat

because 'talking' is still most effective

Talk directly with the visitors on your site - with and without video. Great to convince new customers and to support your existing clients with a personal touch - or simply to communicate with other team members!

voice and videochat

Share your screen!

Present, explain and sell!

Share Desktop Applications, Websites, Slides, ... across Windows, MacOS, iOS and Android - with to 1 or more viewers!

No need for the participant to install additional software. Just 1 click to get started!


realCo-browsing with Screen-View

No Plugins, no add-ons - just awesome.

For us, co-browsing means what its name suggests: see what your visitors see, also mouseposition and clicks - in realtime. You are going to be surprised how fast you can identify promising leads - just by their 'way-of-surfing'.

Don't forgetTry our amazing and unique Screen-View feature!


Realtime Tracking

At first glance it's just a chart...

Tracking is comparable to reading trails in the Wild West.

How fast, how intense did the surfer move through your site? What does the page trail look like and which topics were focused?

Most times a short look is enough to pick out 'the good ones'

Tracking

Exit Intent

Keep them on your site!

Exit Intent is a smart technology to prevent visitors from leaving your site.

An unobtrusive and surprisingly effective method to increase the conversion rate and the visit duration on your site.

exitintent

Smart routing

...because work distribution isn't enough!

Routing is not just about scattering visitors. It's about matching skills with needs, about languages and regional mapping, responsibilities - and of course workload!

Intelligent Routing provides the visitor with the best suitable operator. It's the fundamental step for success and preventing friction.

Whenever a visitor is routed to your screen ... he belongs to you.


Interactive widgets

The flexible 'swiss-knife'.

Widgets are a very useful, flexible and effective feature to provide and bind your online guests with optimized stuff. A smart way to establish a way to communicate on an entry level

Note 1The design is fully customizable!

Note 2Free and ready to use templates available!


Form-Peek

The peek in your forms

Forms - whether it´s search, registration, booking, order or a simple contact form - all of them are crucial for success!

With FormPeek you can see current form inputs, and the history too. Even if the form has not been submitted.

NoteThis works automatically with all forms!


Live Heatmap

Identify focused topics

If you know which topics / products / offers are interesting for a potential customer you can respond to his questions and needs much faster.

All of this happens in realtime and is always focused on a particular visitor – because ultimately he makes the buying decision!

Heatmap

Supervisor

Realtime Monitor & Worktime Scheduler

Realtime monitoring of your entire website – or a team or a single user. All user or visitor activities visualised graphically and as a live stream. The dashboard is fully configurable and offers dozens of parameters and display options.

And the 2nd feature: 'Worktime Scheduler' - manage and optimize your agents.


User Dashboard

See what happens!

The user cockpit - updated in realtime! A lot of information, stats and informative diagrams that help you optimize and improve your work.

Dashboard diagram

Detailed Visitor Information

Knowledge is advantage

Our smart information-gathering-system completes the picture of the visitor. Where they come from, earlier visits in detail, geolocated maps, system information and much more.


Alerts and hard-bounce filter

Find the needle in the haystack

Each Visitor is important, but some are more - and some are less.

To identify the most promising leads, we enforce 2 concepts.

  1. Sort out and drop all "false" visitors with Bounce-Filtering
  2. Detect and highlight all valuable visitors with flexible Alerts/Goals.

Focus on the right ones!


User & Teamchat

More than a single user?

In multi-user environments, teamchat is a matter of course - and a real benefit in terms of productivity!

That's why teamchat is essential and therefore included in every product - text | voice | video.

Online Teamwork - quick and easy!


Chatbox Style

Custom chatbox & attention grabber

Individualized for your business, theme-focused and optimized for your clients.

How you offer live chat to your customers decides about the intensity of the 'call to action' impulse and the archived attention.

Closer to your clients, closer to success. It´s easy! Read more ...

voice and videochat

Worldmap

'Online' knows no borders

A scalable, interactive world map with all your current and past traffic at a single glance.

Take a look at where your customers are from, detect hot regions and enjoy to monitoring the busy activity on your site.

Worldmap

Dynamic Content

Don´t offer milk when they are looking for wine.

First impressions are everything - especially on the web. So why don't you offer what your potential clients are looking for?!

Individual content, personalized for each visitor. It´s easy with DynamicContent - without making any adjustments to your site.


Mobile ready live chat?

Yes we are!

Mobile is a strong growing segment. Therefore it´s very important to support these visitors perfectly.

That’s exactly what we do! Optimized for mobile devices and inlcuding all our cool features - from Text Chat to Video Chat. Read the full story

Mobile Chat with and Video

Storage and history

It´s like a customer record

For us, it is not important whether a visitor used our chat or not. We store them all (by default anonymously) including detailed information about the visit!

Missed a visitor or clicked logout? No problem, we got them for you!


IE8 - he's still alive!!

Don´t miss customers just because they use an old browser!

You have visitors still using Internet Explorer 8 on your web site? Great, we support this browser veteran!!

NoteThe IE8 marketshare in 2014 was still above 10%

IE8

Latest technology

Back the right horse

Visitlead is innovative, fast and highly scaleable. Free of outdated web technologies like flash or restricted desktop applications.

A “waiting-free” user interface - and of course SSL secured.


Try it now! Live chat for your website