Live Chat Solution
from chatters can be converted
On average, 1 out of 5 "chatting" visitor chat can be converted into a lead - or even a customer. The study also concludes that sites where a user invites a customer to a chat (based on his on-site behavior) get even higher conversion rates. Live Chat Software is perfect for Business Websites.
additional order value
The average order value from users who use the live chat function is around 15% higher than those who don’t.
Beyond that, users who participate in live chat tend to convert 3.5 times as often as those who don’t.
ROI from live chat (sales)
The study reveals that live chat can be used effeciently throughout the customer cycle:
- Marketing: Awareness: 29%
- Marketing: Conversation to create sales suspects: 39%
- Sales: Early-stage direct engagements: 32%
- Sales: Mid-stage direct engagements: 24%
- Sales: Closing the deal: 18%
- Post-sales customer support: 39%
better return- and conversion rate
Fully 63% of respondents who chatted said they were more likely to return to the site, and 62% reported being more likely to purchase from the site again.
A further 38% of respondents said they had made their purchase due to the chat session itself.
Live Chat - the total economic impact
A detailed study of Forrester Research.
Source: forrester research
increase in conversion rate
Ask yourself, do you really have to let these visitors go? With exit intent technology, you can not only capture their attention, but give yourself another opportunity to entice them to act.
boost of sign up rate
It’s a well known fact that most people do not buy from you on their first visit. But what exactly does “most people” mean?
more email subscriptions
How a Little Nudge Increased Email Subscribership by 500%
increase in order value
Co-Browsing & Heatmap
more revenue per client
Use of co-browsing allows customer service representatives to better understand the context of each customer issue and solve them appropriately.
increase of returning customer
The use of live chat and cobrowsing has helped to improve customer loyality and thus, cross-sales.
increase of click-through rates
Dynamic content in marketing began with the personalization of email campaigns. Using data from a contact database, marketers could segment their mailing lists based on a recipient's characteristic. That targeting proves to be quite successful.
uplift in sales
Creating personalized website experiences is already seen as essential to a company’s success.
more likely to buy
More than half of consumers feel better about a company that delivers custom content, and are more likely to buy.
increase in sales
Through A/B testing! It's a great way to determine which variation of a marketing message will improve conversion rates.