Live Chat +
RTM
Dynamics
prices without VAT
Feature list | Live Chat + | RTM | Dynamics | |
---|---|---|---|---|
Core Features | ||||
Chat Queueing | ✓ | ✓ | ✓ | |
? Contains real time statistics of your website, the latest news and features information and the 30 day visitor analysis to give you a quick overview over how your site is doing. | Dashboard | ✓ | ✓ | ✓ |
? Visitlead records and saves every visitor, even if there was no chat - or no user online! All saved records are accessible for at least one month. | Saved visitor history | ✓ | ✓ | ✓ |
? File exchange between: user to visitor, visitor to user and user to user. All popular browsers are supported, IE from version 10. | File exchange (Drag&Drop) ExampleSend and receive files with drag&drop or paste images from the clipboard. | ✓ | ✓ | ✓ |
? Offers all kinds of basic information, such as entry page, current page, exit page, history of visists, IP adress, operating system, browser, display resolution, device, country, city, last activity, language, location map, ... | Detailed visitor information | ✓ | ✓ | ✓ |
Desktop Notifications | ✓ | ✓ | ✓ | |
? There are 3 options available when no user is online: hidden, leave a message form or custom widget. Widgets are only available with the Dynamics plan | Multiple Offline methods (Leave a Message, ...) | ✓ | ✓ | ✓ |
? One account can be used for unlimited websites and domains. Each implementation can be customized separately. | Multi domains und sites | ✓ | ✓ | ✓ |
? Visitlead's smart routing always directs visitors to the most suitable online user - language skills, geographical location, workload and general knowledge of the topic are incorporated into the routing process. | Smart routing and load-balancing | ✓ | ✓ | ✓ |
User Teams (with option to 'separate') | ✓ | ✓ | ✓ | |
Internal Teamchat (Text / Voice / Video) | ✓ | ✓ | ✓ | |
Visitor & Chat forwarding | ✓ | ✓ | ✓ | |
? Divide your traffic into specific target groups. | Target group segmentation (profiles) | ✓ | ✓ | ✓ |
? You can create answer templates for each user, for teams or for everybody. Also for different languages. The responses are completely customizeable with variables like '#Firstname' | Multi-language and team-oriented response templates | ✓ | ✓ | ✓ |
Alerts and smart bounce-filter | ✓ | ✓ | ✓ | |
Search in visitor history | ✓ | ✓ | ✓ | |
? Automatic support of the leading analytics solutions like GoogleAnalytics, Piwik, Woopra, Mixpanel, Snowplow and Kissmetrics. | Autom. Analytics support (Google, Piwik, Woopra, Mixpanel, Kissmetrics, Snowplow) | ✓ | ✓ | ✓ |
Free integration into CMS, Blog or Shop Websites | ✓ | ✓ | ✓ | |
API access and custom CSS (for Developers) | ✓ | ✓ | ✓ | |
? On 'https://' pages all communication and data is secured and encoded! | SSL secured | ✓ | ✓ | ✓ |
? Anonymization of visitors and no cookies. In addition, prescient features such as Form Peek or Typing Preview are deactivated. | Advanced privacy protection mode | ✓ | ✓ | ✓ |
Full Featured Chat Solution | ||||
? The number of sessions is not limited - Text LiveChat, Voice LiveChat, Video LiveChat, .... | Live Chat (Conversations and concurrent chats) | unlimited | unlimited | unlimited |
Pre-chat survey | ✓ | ✓ | ✓ | |
Custom Chatbox & Attention Grabber. Details Examples | ✓ | ✓ | ✓ | |
Typing preview | ✓ | ✓ | ✓ | |
? Visitlead automatically suggests the best fitting answer template for the asked question! | Automatic response suggestions (canned responses) | ✓ | ✓ | ✓ |
Multilingual Spellchecker | ✓ | ✓ | ✓ | |
'Chat not answered' logic | ✓ | ✓ | ✓ | |
Chat rating | ✓ | ✓ | ✓ | |
Chat transcrips | ✓ | ✓ | ✓ | |
Chatbox states | ✓ | ✓ | ✓ | |
? Via chat onActive you can send the initial chat message as soon as the visitor activates your tab. See when a visitor opens the chatbox, when he clicks into the input field and when he's writing. | Chatbox activity indicator | ✓ | ✓ | ✓ |
Page specific chatbox | ✓ | ✓ | ✓ | |
Communication | ||||
? Call your visitors (or other team members) directly - with or without video. Safari,Internet Explorer and Edge do not support this feature at the moment | Voice Chat (Calls) | ✓ | ✓ | ✓ |
? Call your visitors (or other team members) directly - with or without video. Supported Browsers: Chrome, Firefox, Opera | Video Chat (Calls) | ✓ | ✓ | ✓ |
Visitor Monitoring | ||||
? See what your vistors see, including scrolling, cursor position and clicks - in realtime and adjusted for his device. Only this is 'real' Co-Browsing. | realCo-Browsing with ScreenView | ✓ | ✓ | |
? Identify which parts of your site are the most interesting ones for every particular visitor. | Live Heat Map | ✓ | ✓ | |
? Tracking gives a good overview of the entire visit. How long did the visitor spend on each site, and how long was he on the homepage at all? | Visual Tracking | ✓ | ✓ | |
Advanced Engagement | ||||
? Present and explain your products and offers to clients and promising leads. Share Applications, Websites, Slides, Powerpoints ... across Windows, Apple, iOS and Android - with 1 or more viewers (they don’t have to install anything!) in full HD resolution. Perfect for sales and service. VISITLEAD Screensharing - the easiest way to share your screen. | Screensharing | ✓ | ✓ | ✓ |
? Widgets are fully customizeable and can contain any HTML element. You can use them to promote your latest offers, as invitation for chat, as a low level communication starter or anything else. | Interactive Website Widgets | ✓ | ||
? Exit Intent is a innovative new idea to prevent Visitors from leaving your site. | Exit Intent | ✓ | ||
Service & Support | ||||
? You always have access to our manual by clicking on 'Help' in the bottom left corner of the green navigation bar. | Advanced manual | ✓ | ✓ | ✓ |
Email Support | ✓ | ✓ | ✓ | |
Phone Support | ✓ | ✓ | ✓ | |
Available Addons / Options | ||||
? Monitor all activities and visitors on your website. Price per core license. | SUPERVISOR (Realtime Monitoring & Worktime Scheduler) Realtime MonitorExample for a Supervisor dashboard. Free configurable and with dozens of options. Plan and manage your workforce login/online times - with state indicate and week overview. | 9,00 | ||
? Removes the 'powered by visitlead' labels. Only available for annual payments. Price per license. | White Label Option | 9,00 | ||
? Connect, view and exchange data with CRM, Helpdesk, Knowledgebase, CallCenter (data & calls), ... | Backend connectors | Please contact us directly | ||
Good to know ...
No credit card is needed for registration!
Explore our trial version and decide on a fitting plan later.
Useable on all your websites without additional costs.
You only need as many licenses as users are online at the same time.
We are cloudbased and accessable from every device and platform.
Developed with the latest technology for much more than just 'live chat'.
A Live Chat Software for every kind and size of business.
* Licences are counted by concurrent logged in user. Every paid license includes 40.000 visitors/month. The entire account limit is calculated by [number of licences * 40.000]. If the limit is reached, our features are hidden. Higher visitor volumes can be ordered additionally.